97 questions

80 answers


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+1 vote

1 Answer

+1 vote
In order to get past the “command error - white empty” message, you need to follow the below instructions:
  1. 1. If the image you want to print contains both white+color, set WHITE COPIES = 1, COLOR COPIES =1
       2.  If the image you want to print contains white color, set WHITE COPIES = 1
       3. If the issue persists, a windows update has caused a virtual error.

In the latter case, proceed with
  • - Uninstall DTGRIP
  • - Manually delete the installation folder (DTGRIP) available under DRIVE C
  • - Reinstall DTGRIP
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