I have a purchased a LEGAL resale copy of 10.3 from someone who originally purchased within the last 6 mos. I don't know if my 10.3 download code is unique and encodes a serial number, or if a serial number can be found from the dongle that I posses, or what.
I am experiencing paper feed problems with the XP15000 which is a known bug with 10.3 and I need the upgrade to 10.4. It seems fair that DTGPro/AcroRIP should allow my upgrade if they are to reassure purchasers that they are purchasing a product that is fairly resellable - should the buyer desire that option.
I see the support contact form for the 10.4 beta (and I prefer to wait until not beta) requires original purchaser information. Is there the possibility of any exceptions so I may get 10.4, a version that is usable with my XP15000, without the bug preventing me from getting what I paid for in the first place?
How can I request a fair exception so I may get a working version?