white ink empty error!

Question

hi there! acrorip 10.2 gives me "white ink empty" error and cannot print! I cleaned the head, i tried whith a new head but still same error... anyone knows a sollution? the printer is an Epson L1800 3 months old

Answer 1

Please send us the file that you are using to print and a snapshot of the settings that you are currently using (all 4 tabs) so that we can reproduce and advise.

Answer 2

In order to get past the “command error - white empty” message, you need to follow the below instructions:

1. 1. If the image you want to print contains both white+color, set WHITE COPIES = 1, COLOR COPIES =1

       2.  If the image you want to print contains white color, set WHITE COPIES = 1
       3. If the issue persists, a windows update has caused a virtual error.

In the latter case, proceed with

• - Uninstall DTGRIP
• - Manually delete the installation folder (DTGRIP) available under DRIVE C
• - Reinstall DTGRIP